CRM Project Manager | Global CRM | Salesforce Marketing Cloud | Remote

 

We're supporting a global consumer business undergoing significant CRM growth and transformation, and we're looking for an experienced CRM Project Manager to join their Global CRM function.

 

This is not a traditional project management role and it's not a hands-on campaign execution position. The ideal candidate will bring a strong CRM Marketing background combined with the ability to lead initiatives, influence stakeholders, and drive delivery from concept through to measurable business outcomes.

 

What You'll Be Doing

• Owning and driving CRM initiatives across multiple international markets
• Building and managing the global CRM roadmap and prioritisation process
• Leading the optimisation and rollout of automated customer journeys
• Driving adoption of channels such as Push, WhatsApp, SMS and Email
• Working closely with Salesforce, IT, Marketing and local market teams
• Identifying and resolving CRM, platform and process issues
• Managing stakeholder expectations, risks, dependencies and delivery plans
• Defining success measures and tracking performance and ROI
• Supporting CRM capability growth, market training and best-practice adoption

 

What We're Looking For

• Strong CRM Marketing background with experience of customer journeys and lifecycle marketing
• Good understanding of Salesforce Marketing Cloud (SFMC)
• Experience delivering CRM initiatives from idea through to implementation
• Omni-channel CRM experience across Email, Push, SMS and/or WhatsApp
• Strong stakeholder management and communication skills
• Proven ability to prioritise, organise and drive multiple initiatives simultaneously
• Someone who is proactive, accountable and comfortable challenging stakeholders when required

 

Ideal Background (Retail, consumer, D2C, etc)

You may currently be working as a:

• CRM Project Manager
• CRM Manager
• Senior CRM Manager
• CRM & Loyalty Manager
• Lifecycle Marketing Manager
• CRM Product Manager

 

Note: this is not an IT Project Manager for CRM Platforms. This is a CRM PM from a CRM Marketing/Manager background.

 

Package

• Salary up to £75,000
• Remote working
• Global role with international exposure
• Opportunity to shape CRM strategy, capabilities and customer experience at scale

 

If you'd like to hear more, please get in touch for a confidential discussion.