In this episode of Revoco talks, we sit down with Paul Martin, an experienced IT Director who has spent his career transforming struggling technology functions into high-performing teams.

Paul joins Christine to explore what it takes to lead transformation in high-pressure environments. From rebuilding trust in demoralised teams to balancing quick wins with long-term change, he shares how empathy, integrity and open communication are at the heart of lasting success.

Paul reflects on his experiences turning around failing IT functions and offers practical advice for leaders navigating change across the tech landscape. Whether you're leading a transformation or building a culture of continuous improvement, his insights will resonate.

Chapters

• Introduction to Revoco talks and Paul Martin (00:00)
• Shaping leadership style through experience (01:29)
• Setting expectations and tone in new assignments (04:43)
• Assessing and analysing IT functions (07:55)
• Balancing quick wins and long-term fixes (11:40)
• The power of saying no (14:30)
• Identifying red flags in IT functions (17:04)
• Recovery journey of a failing it function (20:29)
• Transitioning from recovery to growth mode (25:23)
• Navigating growth and technology (25:32)
• Establishing guardrails for team success (27:11)
• Rebuilding trust in demoralised teams (28:43)
• The importance of consistent communication (30:56)
• Common leadership gaps and feedback challenges (32:59)
• Building resilient teams in a changing environment (36:34)
• Lessons from transformation journeys (40:36)
• Creating a learning culture for transformation (41:58)

Key takeaways

1. Effective leadership in IT means being adaptable and tailoring your approach to different teams and challenges.
2. Open and honest communication builds trust and a healthy team culture, especially in high-pressure situations.
3. Quick wins are useful for building confidence, but lasting change comes from addressing root causes and aligning with long-term goals.
4. A culture of learning and knowledge sharing keeps teams resilient and transformation sustainable.
5. Empowering individuals, supporting decision-making, and maintaining clear expectations all contribute to lasting success.

About Revoco talks

Revoco talks is our ongoing interview series where we go beyond the buzzwords and talk to tech and transformation leaders about the realities of business change. From change management to team dynamics, from leadership challenges to defining career moments. If you’re leading transformation, this series is for you.

Left wanting more? Catch up on the latest episodes of Revoco talks here.